Return & Refund Policy

Last Updated: September 2026

At Zunnera, customer satisfaction is important to us. We want you to shop with confidence while also maintaining a clear and fair return process.

1. Return Period

Customers may request a return within 7 days of receiving the order for eligible products.

To start a return, please contact us at:

Email: info@zunnera.com

Return requests submitted after the applicable return period may not be accepted, except where required by applicable consumer protection laws.

2. Conditions for Returns

To be eligible for a standard return, the product must:

• Be unused and in its original condition

• Be returned in the original packaging, where applicable

• Include all accessories, parts, manuals, and items supplied with the product

• Not be damaged, altered, washed, or used

• Be returned within the applicable return period

• Be suitable for return under applicable consumer protection requirements

For hygiene and safety reasons, certain personal-care, beauty, cosmetic, grooming, or similar products may not be returnable once opened, used, or unsealed, where permitted by applicable law.

3. 10% Return Deduction

For eligible customer-initiated returns, including returns due to change of mind, ordering the wrong item, or no longer wanting the product, a 10% deduction from the item's purchase price may be applied to cover applicable handling, processing, and return-related costs.

Example:

If an eligible item was purchased for SAR 100, the applicable 10% deduction would be SAR 10, resulting in a refund of SAR 90, subject to the applicable return conditions and laws.

The 10% deduction does not apply where a refund or return is required because the product is defective, damaged upon delivery, counterfeit, materially different from its description, or otherwise covered by mandatory consumer protection rights.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect

• Missing essential parts

• Significantly different from the product description

please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.

We will review the issue and, where applicable, arrange an appropriate solution such as a replacement, return, repair, or refund in accordance with applicable consumer protection requirements.

The 10% standard return deduction will not be applied to qualifying defective, damaged, or incorrect-product claims.

5. How to Request a Return

To request a return:

1. Contact us at info@zunnera.com.

2. Provide your order number.

3. Tell us the reason for the return.

4. Provide photographs or other information if requested.

5. Wait for return instructions from our customer service team.

6. Send the product according to the provided return instructions.

Please do not send a product back without contacting us first.

6. Return Shipping

For customer-initiated returns that are not related to a defective, damaged, incorrect, or otherwise legally protected return, the customer may be responsible for the applicable return shipping costs.

Where the return is due to a defective, damaged, incorrect, or other qualifying issue attributable to Zunnera or its fulfillment partner, return arrangements will be handled in accordance with applicable consumer protection requirements.

7. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

For approved returns, the applicable refund will be processed after the return has been accepted.

Where a deduction applies, the 10% deduction will be calculated on the eligible returned item.

Refunds will generally be issued using the original payment method where technically possible and subject to the applicable payment provider's processing times.

8. Refund Processing Time

After an eligible return has been approved, the time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other payment method.

Zunnera will process approved refunds within the applicable period required by law.

9. Non-Returnable Items

Certain products may not be eligible for return because of their nature, including products that:

• Have been opened or used where hygiene or health considerations apply

• Have been personalized or made specifically for the customer

• Have been damaged through customer misuse

• Cannot legally or practically be returned due to their nature

This does not limit any mandatory consumer rights that apply under the laws of the customer's country.

10. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights that cannot legally be excluded or limited under the applicable laws and regulations of the customer's country.

For customers in Saudi Arabia, applicable Saudi e-commerce and consumer protection requirements will apply to eligible transactions.

11. Contact Us

For returns, refunds, or order-related questions, please contact:

Zunnera
Riyadh, Saudi Arabia
Email: info@zunnera.com
Website: zunnera.com